+What forms of payment are accepted?
We accept online payment of VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS for your convenience. We also accept business and personal checks, but this payment method must be prearranged prior to placing your order. Please contact us for help in prearranging payment by check.
+I changed my mind, how do I cancel my order?
Orders that have not been shipped can be cancelled immediately by contacting Customer Service at 1-800-266-9645 or via email to firstname.lastname@example.org. If your order has already shipped and you still wish to cancel your order, you will be responsible for all round trip shipping charges and restocking charges. If your order already shipped, simply refuse it when it arrives, send it back at your cost and we will credit for the order less than the applicable shipping and restock charges.
+Will I be charged sales tax?
All orders that are shipped to addresses within the state of Florida are subject to Florida state sales tax. Orders shipped outside of Florida may have applicable state taxes applied. IF taxes are not applied, it is the purchasers responsibility to pay their states sales tax on the products purchased. If you are tax exempt, or purchasing for resale, it is essential that you produce proper documentation when initiating the purchase.
+What should I do if the order arrived and there is visible damage to the package?
Be sure to note any damage or suspect areas of the shipment with the delivery person prior to signing and accepting the delivery. Contact Customer Service at 1-800-266-9645 immediately if you are unsure of whether you should accept the shipment or not. You do have the right to refuse receipt of a shipment if damage is obvious. Please note any damage on the delivery bill and with the driver prior to allowing him to leave, as this will become a key component to filing the freight claim with the carrier for reimbursement. Please remember that it is EXTREMELY important to always fully inspect your shipment before signing for it. Once you sign for a shipment, the carrier will assume that any damage discovered later did not occur during shipping and they will refuse any freight claims. Your signature on any delivery ticket is an acknowledgment that the shipment was received in good condition and without damage or shortage. If any driver demands to leave before your shipment has been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.
+My order has concealed damage that was not noted on the delivery, what do I do now?
In the majority of cases, the carrier will assume that the damage occurred after delivery and will refuse claims against. Please contact Customer Service at 1-800-226-9645 as soon as possible, as some carriers may consider a "concealed damage" freight claim, but only within 5 calendar days of the delivery date.
+What happens when an item is out of stock?
Every effort is made to ensure that the items on our website are in our warehouse. However, there will be times when an item is on back order due to manufacturing delays, shipping delays or the quantity ordered is greater than the amount that we generally keep in stock. Non-stock items cannot be ordered on the website. Please call customer service at 1-800-226-9645. We are unable to backorder items for you or hold partial orders until additional stock arrives. To check on an arrival date of an item, please contact customer service at 1-800-226-9645 during our normal working hours.
+I am not a restaurant, can I still buy from you?
Although we are primarily a source for the commercial foodservice customer, we welcome your business! The majority of our products can be used at home, but please keep in mind that most of the products we sell are designed for power, utility, and heavy use that is found in a commercial foodservice environment.
+I want to open a restaurant, can you help me?
Most definitely we can. Your first step is to set up an appointment with our IF Design Team. A representative from our design department will meet with you to discuss your concept and location with you to start. We do design, and design/build which allows you to employ us as a single source. We would be responsible for the planning, design, design, specifying, purchasing and setting-in place for your new restaurant. We also offer installation. We arrange for start-up, calibration, adjustment and staff training on your equipment. To learn more about our design team visit www.ifdesignteam.com.